Every CBEST® installation includes a one year unlimited phone / email support package (additional year support available). Pick up the phone. Send an email. Ask HPC Cluster Technicians any question you have regarding any component of CBEST®. Our experience and expertise make our HPC Cluster Cluster Technicians a very valuable resource available to you. Typically we can answer your question with a thorough response, instructions and / or example. If we are unable to immediately answer your question we will work with you until the situation is resolved. It is important to point out that HPC Cluster Technicians typically respond in four hours or less. With CBEST®, you work directly with the HPC Cluster Engineer responsible for installing and testing your CBEST® package. And because we do NOT outsource any step in the process, our HPC Cluster Cluster Technicians are intimately familiar with every aspect of the HPC Cluster hardware and software.
Each HPC Cluster includes a CBEST® User Manual. This manual has been called "exactly what I want to see" by system administrators, end users and everyone in between. Detailed information on CBEST® tools, installation, customization, operation and troubleshooting is included with every HPC Cluster. Your CBEST® User Manual is your ultimate supercomputer resource. From the minute your HPC Cluster arrives at your door, your User Manual will guide you through the initial installation of the supercomputer to running MPI and PBS jobs. Developed by the same HPC Cluster Technicians that installed the software on your system, the User Manual is designed to assist and educate any and all levels of users and system administrators. If you are a research scientist, focusing on your own work and not administering a supercomputer, the CBEST® User Manual is the perfect first resource guide. If you are a full time system administrator, this manual will walk you through all aspects of the CBEST® installation and give you plenty of options to make your own changes.