PSSC Labs warranty is comprised of hardware & software support (if applicable). Below are the different support programs available. If you have any questions please contact PSSC Labs at firstname.lastname@example.org
or call us at +1-949-380-7288.
Silver 3 Year Hardware Warranty
Each system includes a THREE year return to depot hardware warranty (unless otherwise noted). The warranty coverage is limited only to PSSC Labs manufactured systems specified on the quotation or technical specifications document. Under no circumstances will the hardware warranty be extended to peripherals or other components added by anyone other than PSSC Labs. Any negligent or malicious treatment of system hardware including but not limited to improper computing environment, unacceptable operating room temperatures, and/or inappropriate firewall (as specified by PSSC Labs) is considered grounds for voiding warranty service. PSSC Labs takes no responsibility for any data loss in any event. Back up protection is solely the responsibility of the end user / customer. If a system component is returned to PSSC Labs, the typical system component turn-around time is 1-5 days. If a complete system is sent to PSSC Labs for repair turn-around time can be considerable. This allows our Support Technicians sufficient time to identify the issue, repair the system & thoroughly test. Shipping costs to PSSC Labs are the responsibility of the end user. PSSC Labs is responsible for all return shipping cost. A per incident onsite hardware support service can be purchased from PSSC Labs. Contact your Sales Representative for details & pricing.
Gold 3 Year Hardware Warranty
This warranty includes all of the terms & conditions listed in the Silver Three Year Hardware Warranty with the following additions. In place of the return to depot support, this warranty service includes a three year advanced component swap (9AM to 5PM local time) onsite support. An onsite support technician will be dispatched for onsite service only after PSSC Labs has thoroughly diagnosed the issue (with assistance from the end user) & a replacement component has arrived at the end user facility. In order to reduce system down-time, PSSC Labs strongly recommends purchasing our System Maintenance Kit.
Platinum 3 Year Hardware Warranty
This warranty includes all of the terms & conditions listed in the Silver Three Year Hardware Warranty with the following additions. In place of the return to depot support, this warranty service includes a three year next business day (9AM to 5PM local time) onsite support. An onsite support technician will be dispatched for onsite service only after PSSC Labs has thoroughly diagnosed the issue (with assistance from the end user) & a replacement component has arrived at the end user facility. In order to reduce system down-time, PSSC Labs strongly recommends purchasing our System Maintenance Kit at the time of original system purchase.
CBeST® Cluster Management Toolkit Software Warranty
PSSC Labs can preinstall & test the CBeST® Cluster Management Toolkit on any of our PowerWulf Cluster systems. PSSC Labs is responsible for the integration of various software packages (commercial & open source) that constitute CBeST®. PSSC Labs is not responsible for making changes to the source code, writing custom scripts or debugging any third party software application (commercial & open source). As part of CBeST installation, PSSC Labs Cluster Technicians will need to establish internal system network configuration settings. These settings (including domain name) can not be changed without prior notice to PSSC Labs. Making internal system network changes without PSSC Labs consent is prohibited and can void the warranty. No custom configuration, customer scripts or other software changes are included.
CBeST® Support is included for one year. During this time, the end user may contact PSSC Labs an unlimited number of times via email & telephone. Our Cluster Technicians are available to discuss the cluster network settings and installed CBeST® packages. Cluster Technicians may refer to system manual or online information. If necessary, Cluster Technicians can log into system to verify proper CBeST® functionality. If CBeST® is not functioning properly, PSSC Labs Cluster Technicians can ONLY return system to proper factory installed condition. If during the support process, PSSC Labs determines that the system is not functioning due to unauthorized system changes or unacceptable computing environment (as specified in the site preparation guide) the customer will be notified and sent a void of warranty notification. The end user will have 30 days to return system configuration to factory installed settings at which time PSSC Labs can reinstate the warranty. PSSC Labs Cluster Technicians can be contracted at an hourly rate in order to return system to factory installed conditions. Additional years support (3 year maximum) are available. Contact your Sales Representative for additional year pricing.